Charity Village Feb 2013 – who are marketing volunteers?

Marketing Volunteers – Who we are and what we do

This is the first in a series of four articles that explain how to attract and manage marketing professional volunteers.

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Professional Volunteers vs Volunteer Consultants

If your image of a Professional Volunteer is a someone who approached you for personal reasons tied to your cause and that you treat as an “unpaid employee”, then I am going to ask you to set that image aside.  This article is about professional volunteers that you recruit.  You identify that you a have a specific project and you need specific expertise in a specific time period.  You treat these volunteers like an “unpaid consultant” whom you pay in ways other than money.

Everything in this series applies to for-profit consultants who work pro bono.  But they are not the focus. Instead the focus is on recruiting professionals who are employees within the head offices of large corporations (or recently retired) who do marketing as their day job and are willing to help you out for a short time.  You treat them like consultants, but you pay them in ways other than money.

I am going to call them Volunteer Consultants.  The majority of the candidates will want to put this work on their resume so they need a job title that is self-explanatory in the for-profit industry.  Volunteer Consultants are what they do.  Professional Volunteers are who they are.  Two sides of the same coin.

Here are the benefits of recruiting volunteer consultants:

  • expertise that fills a gap – recruit marketers with the expertise you need.
  • short term – you don’t need to nurture them over time like an employee.  They do the project and then leave.  You don’t need to find them something to do.
  • unbiased third party – they can tell you the uncomfortable facts that your employees can’t.  They can be honest with you because you can’t fire them.  They have an outside perspective on how other outsiders see your non-profit.  They won’t have any pet projects like a board member might have. Since you will work with them directly, you can manage the dissemination of the results as you wish.

The focus of these 4 articles is on marketing and how to get marketing help.  Many non-profits in Canada cannot afford full time marketing staff, but they still need marketing help.  Here is how to find help.  First you need to understand …. who are marketers?  Marketers can be generalists or specialists.

Generalists:

A general marketer will focus on the overall marketing needs for your non profit and must know a little bit about every aspect of marketing.  Typically called Brand Managers, Marketing Managers or Product Managers, general marketers are usually employees within large corporations.  When a general marketer needs extra help in certain areas, they call in the specialists.

Specialists:

Specialist marketers are experts within certain marketing fields, eg graphic artists.  Usually they are external consultants, but large non-profits may have employees performing the same functions.

Why do you need a marketing generalist?

There is always a risk in self-diagnosing your problem.  You need to make sure you get what you need….. not necessarily what you originally asked for.  A generalist will help you diagnose where your gaps are and either fill the gap themselves or find a specialist to fill the gap.   For example, you may want “more donations” – a generalist will help you determine if you need more new donors or retain existing donors.

Be specific about the help you need

Identify what marketing help you actually need and then recruit the marketer with the right expertise.

Here is a menu of potential marketing projects for both generalists or specialists.   As you can see, most marketing work can be done by marketing generalists.

step 1 – select your project.  If you don’t know where to start, do the Marketing Best Practices.

step 2 – customize the sample job description in the link.

step 3 – circulate your job description following the suggestions in the link.

step 4 – prepare your own schedule.  The figures in the Expected Hours column approximate how long your professional volunteer will need for each project. Expect your time commitment to be the same so you need to free up your schedule too.  The hours are a minimum and could increase depending on the number of staff involved; a bigger team improves the quality of the outcome but can add hours.

                                     MENU OF PROJECTS

Potential projects                                             Job       Expected
                                                           Description     hours

BRAND BEST PRACTICES 
Define your brand:
 - perform a promotion audit
 - clarify your message                                     Generalist     12hrs+
 - understand donor needs
 - write Brand Checklist for Board of Directors
Revenue Efficiency:
(analyze results, set future strategies)
 - Revenue Efficiency report
 - Donor Churn report                                       Generalist     10hrs+
 - analyze donor acquisition vs retention

ONGOING BRAND SUPPORT
 - coach staff on all aspects of marketing
 - be a sounding board for new ideas                        Generalist     2hrs/mo
 - analyze cost/benefits of new ideas
 - recruit volunteer marketing specialists

PROMOTION
Events
 - organize events                                          Event Manager  20hrs+
 - how to manage an event manager?  should we?              Generalist     1hr 

Website, brochures, ads, posters, letters
 - audit, create general outline, clarify message           Generalist     5hrs
 - write content, interview and write client stories        Writer         10hrs
 - design artwork                                           Graphic Artist 10hrs
 - create videos for website                                Videographer   10hrs

Donor database analysis
(profile donors, generate leads, trends, data integrity)
 - small non-profit                                         Generalist     10hrs
 - large non-profit                                         Analyst        10hrs

Touch points with donors (review effectiveness)             Generalist     5hrs

Print Ads
 - write Creative Brief and how to evaluate creative        Generalist     5hrs
 - make and place ads                                       Ad agency      20hrs+

Spokesperson Training
 - small non-profits (one employee, print media)            Generalist     4hrs
 - large non-profits (many employees, broadcast media)      PR Agency      6hrs

Social media
 - how to increase traffic, website analytics               Social media   6hrs+
 - should we allocate time vs other marketing activities    Generalist     2hrs

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Lelia MacDonald is a Volunteer Consultant with MAS, a free consulting firm that serves Toronto non-profits since 1993.  MAS is a charity with 40+ volunteer consultants that is funded by donations from satisfied clients.  You can apply for help at www.masadvise.ca   Lelia also has her own website, http://www.marketingfornonprofits.ca, and is available via Skype across Canada.

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